Resolved error with missing description when cancelling a sales invoice

Modified on Mon, Oct 27 at 1:57 PM

Business Value

Users who default the Posting Description to the Customer Name are now able to Cancel a Sales Invoice.

Feature Details


Previously organizations who would default the Posting Description to the Customer Name, would receive an error message when trying to Cancel a Posted Invoice:


Call Stack - 

If requesting support, please provide the following details to help troubleshooting:

Error message:
Canceling the invoice failed because of the following error:

Posting Description must have a value in Sales Header: Document Type=Credit Memo, No.= SCM000007. It cannot be zero or empty.


Now users will be able to cancel and create a Credit Memo without any errors.


Posting Description setup under can be found under the Fundamentals Enhancements tab in the Sales & Receivables Setup page.



Users can access this page by using the Tell Me look up and typing in Sales Setup and selecting Sales & Receivables Setup.


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