Using the Call Stack to Report Business Central Errors

Modified on Sun, 15 Jan 2023 at 09:33 AM

When an error is raised in Business Central, the ssytem will generate a Call Stack to help diagnosis.


The call stack is provided in several places:

  1. On the Preview Posting page
  2. Within the error message in the middle of the page by expanding the “How to report this issue” line. 
  3. From the Help and Support menu.


Once the call stack is displayed, please copy and paste the entire contents to show the entire call stack.


Example call stack.


"Gen. Jnl.-Check Line"(CodeUnit 11).CheckZeroAmount line 10 - Base Application by Microsoft
 "Gen. Jnl.-Check Line"(CodeUnit 11).RunCheck line 51 - Base Application by Microsoft
 "Gen. Jnl.-Post Batch"(CodeUnit 13).CheckLine line 19 - Base Application by Microsoft
 "Gen. Jnl.-Post Batch"(CodeUnit 13).ProcessLines line 48 - Base Application by Microsoft
 "Gen. Jnl.-Post Batch"(CodeUnit 13).Code line 38 - Base Application by Microsoft
 "Gen. Jnl.-Post Batch"(CodeUnit 13).OnRun(Trigger) line 9 - Base Application by Microsoft
 "Gen. Jnl.-Post"(CodeUnit 231).Code line 67 - Base Application by Microsoft
 "Gen. Jnl.-Post"(CodeUnit 231).OnRun(Trigger) line 5 - Base Application by Microsoft
 "Gen. Jnl.-Post"(CodeUnit 231).OnRunPreview line 8 - Base Application by Microsoft
 "Gen. Jnl.-Post Preview"(CodeUnit 19).OnRunPreview(Event) line 2 - Base Application by Microsoft
 "Gen. Jnl.-Post Preview"(CodeUnit 19).RunPreview line 4 - Base Application by Microsoft
 "Gen. Jnl.-Post Preview"(CodeUnit 19).PreviewStart line 17 - Base Application by Microsoft
 "Gen. Jnl.-Post Preview"(CodeUnit 19).Preview line 3 - Base Application by Microsoft
 "Gen. Jnl.-Post"(CodeUnit 231).Preview line 6 - Base Application by Microsoft
 "General Journal"(Page 39)."Preview - OnAction"(Trigger) line 4 - Base Application by Microsoft


Also, please note the application raising the error on the top line. As Business Central allows many extensions to be implemented by Microsoft, Tangicloud as well as other partners and customers, it’s important to identify which company was responsible for the error.


if the error was not raised by Tangicloud or Microsoft, please contact the company in question.



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